Every morning as I get into work, I check our Slack KPIs channel to see how many of our Crisis Counselors (CCs) churned yesterday (28 days without being being active on our platform). On days this number is above average, our data team typically gets asked, “What happened?” A quick look at our data could […]

I presented a speech at the Strata Data Conference in San Jose last week to a few hundred attendees. This speech is of a particular format (called Ignite): 5 minutes with a 20 slide PowerPoint deck that auto-advances after 15 seconds. The speakers are forced to move quickly through a story and keep pace with […]

Soliciting regular feedback was the single greatest driver of “Aha” moments in my personal and professional life last year. Feedback, particularly constructive, can be uncomfortable. Leaning into that pain supercharges growth. I’m sharing the top three pieces of professional feedback I received last year in that hope that we all become more willing to have […]

It’s gloomy stepping out my door gazing at the Marina. I board and exit my bus without event, continue down Stockton, and turn on Market for the final block of my morning commute. My music’s blaring as my mind gets started on the day’s work; it’s a typical morning. But as I make that final […]

Freshmen year of college – I had it all planned out. I was going to pledge a fraternity, meet my friends for life, get straight A’s, follow my international studies to DC, graduate the top of my class, and find the love of my life. My master plan was beautiful. Then, life happened. I like […]

Fourteen months ago, I came across the New Yorker article, “R U There?” I learned about Crisis Text Line, a life-saving organization on a mission to provide support to those in crisis. I applied to be a volunteer crisis counselor, spent forty hours training, and began taking conversations by the end of 2015. I had […]

As the final votes were tallied, I was confused. My headspace had been dominated by politics for the past six months. Over the course of this period, I had found clarity in my convictions and strength in my impression of positive progress in our country. That underlying belief was dealt an unexpected blow as the […]